Shipping, Returns and Taxes
Shipping
WE SHIP ON mondayS AND thursdays, SO IF YOUR ORDER IS PLACED BETWEEN monday AND wednesday (16:00 CET) IT WILL BE SHIPPED ON thursday. IF IT IS PLACED BETWEEN thursday AND sunday (16:00 CET) IT WILL BE SHIPPED ON Monday.
WE SHIP WITH DHL express, AND ASK A FLAT RATE OF OUR CUSTOMERS OF €20 PER ORDER WITHIN THE EU, €30 PER ORDER OUTSIDE OF THE EU, and €38 for a delivery duty paid (DDP) service to the UK. THIS IS NORMALLY LESS THAN THE ACTUAL SHIPPING COST (WE MAKE UP THE DIFFERENCE). shipments within the eu and to the uk take 2-3 business days.
Returns
if you wish to return a garment, please contact us at info@sudclothiers.com, noting your name, order number, the item you are returning, and whether you would like a refund or exchange. we will provide a shipping label. AT THIS STAGE WE unfortunately CANNOT OFFER FREE RETURNS or exchanges, SO THE COST OF RETURN shipping WILL BE DEDUCTED FROM YOUR REFUND (and the cost of any new shipment would have to be charged).
ANY RETURNS MUST BE shipped BACK TO US WITHIN 14 DAYS OF RECEIVING THE PRODUCT. THIS IS just TO ENSURE WE KNOW WHAT IS COMING BACK to us AS SOON AS POSSIBLE. The garment(s) must be returned in their original box, unworn and with the hang tags intact.
please do carefully check the size guide to minimise the risk of the garment not being right for you, and we would be happy to answer any questions about sizing.
Taxes
FOR ALL ORDERS WITHIN THE EU, THE PURCHASE PRICE INCLUDES VAT (SO NO FURTHER CHARGES WILL BE DUE).
For orders to the uk, we offer a delivery duty paid (ddp) service where the total price you see at checkout will be the total price you pay to receive your order.
FOR ORDERS MADE OUTSIDE THE EU or the uk, ADDITIONAL VAT, SALES TAXES, DUTIES AND/OR ADMINISTRATIVE FEES MAY BE due.